Samaritans

Whatever you're going through, a Samaritan will face it with you. They are here 24 hours a day, 365 days a year.

Call free 116 123

You can get in touch online here

Domestic Abuse Support

If you are experiencing domestic abuse, help is always available, below are some links that may be helpful.

Domestic abuse - Help and advice | Swindon Borough Council

Swindon Domestic Abuse Support Service

About us – SWA Domestic Abuse

NSPCC Childline

Childline is free to contact on 0800 1111.

Childline counsellors are there 24 hours a day, 7 days a week for children and young people under 19.

Young Minds (mental health)

Young Minds operates 24/7 Text SHOUT to 85258

Young Minds provide young people with the tools to look after their mental health. They empower adults to be the best support they can be to the young people in their lives. And they give young people the space and confidence to get their voices heard and change the world we live in.

Papyrus U35's - Prevention of Young Suicide

PAPYRUS Prevention of Young Suicide is the UK charity dedicated to the prevention of suicide and the promotion of positive mental health and emotional wellbeing in young people.

Suicide is the biggest killer of people aged 35 and under in the UK.

Call free: 0800 068 4141

Text: 88247

Campaign Against Living Miserably (CALM)

CALM’s vision is that no one feels like suicide is their only option. But right now, too many people are struggling to see a way forward.

Every day in the UK 18 people are lost to suicide. This isn’t just a stat on a page. These are our mums and dads, brothers, sisters, sons, daughters, partners and friends. That’s why CALM is here to help anyone struggling with life - and provide everyone with the skills to help prevent suicide.

Call free (5pm - midnight) 0800 58 58 58

Citizens Advice Swindon

Citizens Advice would like to reassure residents that they are still able to be contacted via email or telephone, some of the things that they can help with are:

  • Benefits issues, overpayments, change of circumstances
  • Benefits entitlement and help to claim UC for the first time
  • Help to claim PIP, Attendance Allowance, Carers Allowance
  • Debt - although much has been put in place in relation to payment holidays it is imperative that those with existing debt still seek advice at this time to avoid this spiralling out of control
  • Housing issues - renting or mortgage, problems with landlords
  • Employment - understanding rights, job retention scheme and self employed income support

You can contact them on: 0344 499 4114 or visit their website

Gas - Do you smell Gas?

Here's what to do:

Step 1 - Call immediately

If you smell gas in your home or business, call Freephone 0800 111 999 immediately.

Wales & West Utilities are available 24 hours a day, 365 days a year and will send out an engineer to keep you and your property safe.

Step 2 - Turn off all your gas appliances

And, if possible, switch off the gas at the meter (unless the meter is in the cellar or basement, in which case don’t go in).

Step 3 - Open windows and doors

Open all your windows and doors

Step 4 - Do not use any electrical appliances

This includes switching your lights on or off

Step 5 - Do not smoke

Do not smoke or use naked flames

Step 6 - If there’s a smell of gas in the cellar or basement

Please wait outside or with a neighbour.

What happens next?

Once Wales & West has stopped the gas leak, their engineer will explain that any work on appliances (e.g. cookers, boilers or fires) has to be carried out by a Gas Safe Registered engineer.

You can find details of Gas Safe Registered engineers here.

SSE - Power Cut

Scottish & Southern telephone lines are open 24 hours a day.

To report a power cut or damage to electricity equipment call 105

Environment Agency

The Environment Agency's hotlines operate 24 hours a day.

Environment incident hotline

Telephone 0800 80 70 60

Floodline

Telephone 0345 988 1188

Type talk (for the hard of hearing) 0345 602 6340

Fire Service - Westlea

Westlea Fire Station is a day-crewed station, with two watches each working three days on and three days off. Firefighters are on station during the day, and respond from home at night.

In an emergency call 999

 

Thames Water

Thames Water Customer Services: 0843 636 6972

Contact Thames Water online here

Wiltshire Police

You can contact Wiltshire Police online here

In an emergency call 999

Non-emergency call 101

Crime Stoppers

Independent UK charity taking crime information anonymously.

They never ask for your personal information and do not track your device.

Call free: 0800 555 111

Crimestoppers (crimestoppers-uk.org)